Shipping policy

At KenzBrass , we are committed to delivering our handcrafted kitchen and bathroom fixtures blending traditional Moroccan artistry with modern design to your doorstep with care and efficiency. Please read our shipping policy below for full details on how we process and ship your order.

Order Processing Time

  • All orders are processed within 2–5 business days.

  • Orders are not processed or shipped on weekends or holidays.

  • As our products are handcrafted, some orders may require additional preparation time. If there is a significant delay, we will contact you directly via email.

Shipping Rates & Delivery Estimates

We offer worldwide shipping.

Shipping costs are calculated at checkout based on your location and the weight of your order.

Estimated Delivery Times:

  • Morocco: 3–7 business days

  • Europe: 7–14 business days

  • North America: 10–20 business days

  • Rest of the World: 10–25 business days

Please note: Delivery times are estimates and may vary depending on customs, local postal services, and other unforeseen delays.

International Shipping

We ship to most countries worldwide. However, customs regulations vary by country. You are responsible for any customs duties, taxes, or import fees incurred upon arrival in your country.

Craftiva Store is not liable for delays caused by customs clearance processes.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the status of your shipment.

Shipping Issues

If your order is delayed, lost, or arrives damaged:

  • Contact us within 3 days of delivery at support@kenzbrass.com

  • Please include your order number and relevant photos (if applicable)

  • We’ll work with you to resolve the issue as quickly as possible

Incorrect Shipping Information

Please double-check your shipping address before placing your order.
Craftiva Store is not responsible for packages lost or delayed due to incorrect or incomplete shipping information provided by the customer.

Questions?

For any questions or special shipping requests, contact us at:
📩 support@kenzbrass.com
🌐 https://kenzbrass.com