HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We respond to all messages and emails in the order they are received. We aim to reply within 24 hours.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Yes, we can update your shipping address as long as your order has not been shipped yet. Please contact us as soon as possible with your name and order number.
HOW LONG IS THE PROCESSING PERIOD?
Processing time is 1–2 weeks. Once your order is shipped, delivery takes 2–5 business days. You will receive a tracking number by email once your package has been dispatched.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages that could arrive 1–2 business days apart.
OUT OF STOCK / BACKORDERED ITEMS:
If any item in your order is out of stock, we will notify you by email with an estimated restock date. If the item is not expected to be restocked within 2 weeks, we will automatically issue a full refund for that item.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally to almost all countries worldwide.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
We're sorry to hear that! Please contact us immediately with your name and order number. We will resolve the issue right away by sending you a replacement, the missing part, or a full refund.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
Please contact us immediately and we'll resolve it right away — either by sending you a replacement, the missing part, or a full refund. You can reach us through the Contact Us tab or by email. Our Money Back Guarantee applies within 30 days of delivery.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Tracking numbers may not update in real time for international orders. International shipping typically takes 2–4 weeks. If you have a domestic order and your tracking number isn't working, please contact us so we can look into it.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER.
For all domestic (U.S.) orders, delivery issues fall under the responsibility of USPS once the package has been shipped. You can contact USPS directly at (800) 275-8777 to locate your package at your local post office.
